The health and wellbeing of our clients and therapists is our top priority. If you currently or recently had any respiratory, flu, or cold symptoms including fever, chills, nasal drainage/congestion, sore throat, cough, muscle aches, or shortness of breath, you are required to reschedule your appointment for a date at least 14 days in the future.
Due to new COVID-19 safety standards, we’ve made the following changes:
- As mandated by NYS Forward Phase 3 guidelines everyone is required to wear a mask when entering the studio and during treatment. Clients will not be allowed in the studio without a mask.
- Non-based alcohol sanitizer is provided.
- A temperature reading with a contactless thermometer will be taken of each client before entering the studio.
- More time has been added between scheduled sessions to allow for social distancing.
- Please note only the client will be allowed in the studio. Please do not bring anyone else to your appointment with you.
- You will be contacted the day before the scheduled session to confirm that you have not had any COVID-related symptoms in the last 14 days, have not come into contact with someone known to have COVID, and do not have a temperature over 100 degrees.
- Washing of hands is required of all clients upon arrival.
- The therapist will wear a mask during the session and a face shield while the client is in a supine position (faced up), and will require the client to wear a mask while in a supine position as well. While in a prone position (face down), the client will not be required to wear a mask, unless the client prefers to and feels safer doing so. As per NYS guidelines, the therapist will not be able to perform any face or scalp work for the duration of the COVID pandemic.
In addition, Heavenly Hands NYC LLC will continue to use the universal precautions used in the past: washing hands before and after every session, cleaning and disinfecting all tools, and changing linens for every session.
All services are provided by appointment only.
Hours of availability are as follows: Monday through Friday from 10:00 am until 7:00 pm, and Saturday and Sunday from 11:00 am to 5:00 pm. To ensure your desired appointment availability, scheduling of regular ongoing series of appointments is suggested. Clients will discover the value and health benefits that regular appointments provide for their overall well-being.
Scheduling your Session
When scheduling a session a credit card is required to reserve your desired appointment time to guarantee your reservation. You will not be billed until the session time unless there is a cancellation without prior notification or no show.
Full payment is due at the time of service. New York State tax will be applied to all services. We accept cash, & credit cards (Visa, Master Card, Discover, or American Express). A valid credit card is required to be on file in order to book your services. However, if the client prefers to pay in cash, the client may do so at the end of the session. Sorry we do not accept checks as payment.
Services and Prices
Heavenly Hands NYC LLC reserves the right to modify, discontinue or change services and prices without notice to ensure the maximum standards of service and quality are being met.
Arrival to Your Session
Please make sure to wear a mask. New clients should arrive 15 minutes before the scheduled starting time of their session. This allows you time to fill out the new patient-client forms, change, and prepare for the session. Ongoing clients should arrive 5 minutes before the scheduled session. All sessions have a specific schedule and, early arrival allows for a relaxed and unhurried experience.
If late arrival is inevitable, and you’re running late, please call us at (929)379-3003. To remain on schedule for all our clients, late arrivals may result in the shortening of your session. Please note that late arrivals will not receive an extension of the scheduled appointments. In special cases, and/or when my schedule allows, I may be able to accommodate a partial or full appointment. This will be at my discretion and only with proper, advanced notification of your late arrival. The original session fee will be charged.
All cancellations must be made within 24 hours before your scheduled session. Cancellations made after 24 hours without notification will be charged the full price of the scheduled session.
At Heavenly Hands NYC LLC, we understand that unpredictable events occur in everyone’s life. However, we ask that you call if you cannot keep your scheduled appointment. Clients who miss their scheduled appointments without giving any prior notification will be charged in full for the scheduled session.
If a session is canceled by the client or therapist due to inclement weather, no fee will be charged to the client as long as the event is rescheduled for a future date AND meets the National Weather Service definition of a “Dangerous Weather Event”. The session fee will be waived if NOAA and/or The National Weather Service should have issued a Major Storm Warning either during the day of the event or in advance of an expected event (ex. advanced announcement Hurricane advisory).
Heavenly Hands NYC LLC reserves the right to cancel an event in the case of inclement weather if it jeopardizes the safety of our practitioners.
Please shower or bathe prior to your appointment. There is no smoking permitted in my practice. Please refrain from smoking prior to the scheduled session. Due to therapist/staff allergies and sensitivities, Heavenly Hands NYC LLC reserves the right to refuse treatment to any client who has an overabundance of cigarette or cigar odor.
Before each session, the treatment plan will be discussed with you. At your first visit with us, you will receive a copy of our policies, intake forms, and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the policies and procedures. Along with new clients, clients who we have not been seen for at least a year will also be asked to fill out these forms.
Existing & New Medical Conditions
For your safety as well as to customize your session based on your needs, clients will be provided an intake form on their first visit that must be to fill out completely. Please make sure to inform us of any allergies or sensitivities to aromas, oils, or ingredients you may have before your scheduled session. It is the client’s responsibility to keep the therapist informed of any underlying or changing medical conditions.
Please note that we require a doctor’s note for all clients receiving chemotherapy, radiation therapies, and/or any cancer diagnosis, stating your doctor is aware and agrees to the desired treatment.
To protect you, your participants, and our staff, we reserve the right to refuse service to individuals who are showing outward signs of illness, intoxication, or recreational drug use.
Scope of Practice
Heavenly Hands NYC LLC therapists are licensed, insured, and adhere to the NYS Massage Therapy Code of Ethics and Standards of Practice and, held to the highest standards by Associated Bodywork & Massage Professionals (ABMP) and American Massage Association (AMTA).
I do not diagnose medical conditions. However, may refer the client to a medical doctor for a diagnosis or further treatment. My services are not intended as an alternative for proper medical attention and care. Please consult with your physician for your medical needs.
Confidentiality & Conversation
The discussions between the practitioner and the client are confidential. Any health information disclosed, observed, or treated will be kept confidential under HIPAA law. The client may or may not choose to talk during their session. We are happy to listen to your conversation and share our professional expertise. However, we prefer not to discuss topics of a political, private, or sexual nature.
Right of Refusal
Heavenly Hands NYC LLC therapists reserve the right to refuse service to any client. The therapist has the right to end the service for any reason and at any time with full payment of service. Our therapist/practitioner reserves the right to refrain from performing any services on clients who appear under the influence of alcohol or drugs.
Recognizing that some of our staff, therapists, and clients have sensitivities and/or allergic reactions to various synthetic fragrances, we have a Fragrance-Free Policy. In an effort to create the healthiest environment possible for everyone, we request that you refrain from wearing perfume, scented lotions, body sprays, alcohol-based products, or other similar products while at our spa (more specifically: any product that emits a distinctly noticeable scent as well as refrain from using Purell due to therapist’s severe allergy).
Eating and Drinking
We suggest not eating or drinking for at least an hour before your session, avoid the consumption of alcohol and/or, any recreational drugs on the day of your session. Drink plenty of water before and after your session.
Use of Cell Phones
To create a tranquil and relaxing environment, we require cell phones to be placed on silent or be turned off before your treatment session.
Your Personal Property
We request all jewelry be removed before your session. For this reason, we strongly recommend leaving your jewelry at home. We will not be responsible for loss or damage to any valuables. Please be mindful not to leave your valuables behind if you choose to take them into your treatment.
Heavenly Hands NYC LLC also provides children sessions. However, children are not allowed in the treatment room unless receiving services. Children receiving services must be 6 years of age and older. All children between the ages of 6 to 15 years must be accompanied by an adult at all times. Clients under the age of 18 will not be seen unless a parent or guardian is present and signs the intake forms. Children 16-18 years old are required to have a parent or guardian signed waiver and are not required to be accompanied by a parent or guardian during the service unless requested by the therapist or client.
Respect for Patient’s Needs and Boundaries
Heavenly Hands NYC LLC therapists are happy to adjust the applied pressure, room temperature, music volume, extend the massage session if time availability permits, or stop upon your request.
The client may choose to leave on as much clothing as needed for their comfort, refuse any massage methods, request a session stop at any time, and is free to leave upon payment of services provided.
The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be worked on.
Inappropriate behavior will NOT be tolerated. Suggestive comments, sexual innuendos, touching of a therapist in any inappropriate way, or inappropriate requests will be viewed as a solicitation and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. This type of behavior will also result in the termination of the session. The client will NOT be reimbursed, the client will be asked to leave immediately and the client will not be allowed to return for future sessions.
Gratuities are not required and, are at the client’s discretion. However, gratuities are greatly accepted and appreciated. Gratuities are customary and are preferred in cash.